Cancellation and Refund Policy
Verleap values the trust of its clients and strives to maintain transparency and fairness in all interactions. This document outlines our cancellation and refund policies, ensuring clarity and mutual understanding.
1. Privacy and Confidentiality: Verleap takes reasonable measures to safeguard personal information from unauthorized access, modification, or misuse. Personal data will only be disclosed:
For the primary purpose it was collected,
For secondary purposes reasonably related to the primary purpose, or
As required by law under the Privacy Act.
2. Services Covered: Verleap provides a wide range of services, including:
Recruitment Consulting: Finance & Accounting Recruitment, Executive and Leadership Hiring, Human Resources Recruitment, Project/Product Management Recruitment, Background Verifications (BGV)
Business Consulting: Lean Digital Transformations & Data Analytics, Organizational Redesign & Restructuring, PaaS (PMO As a Service), GCC/GBS/SSC Captive Setup, Hire-to-Retire Transformation (H2R)
3. Refunds: We strictly follow "No-Refunds" Policy.
4. Chargeback Policy: Chargebacks are addressed on a case-by-case basis. Clients are advised to contact Verleap directly to resolve any disputes before initiating a chargeback. Unwarranted chargebacks may result in access restrictions or account suspension.
5. Force Majeure: Verleap is not liable for delays or non-performance caused by events beyond its control, including natural disasters, acts of war, pandemics, or third-party service disruptions. Services will resume as conditions permit.
6. Third-Party Fees: Fees paid to external organizations, including government agencies, assessing bodies, and language testing centers, are the sole responsibility of the client and are non-refundable under any circumstances.
7. Client Responsibilities: Clients are expected to:
Provide accurate and complete documentation within stipulated timelines.
Respond promptly to communications from Verleap.
Provide access to internal tools and applications as required for the service.
Avoid delays in communication by responding within 3 business days or after two email follow-ups.
Notify Verleap of any anticipated changes in official information, such as address, or changes in business products, services, or portfolio during the application process or after initiation.
8. Limitations of Liability: Verleap provides advisory and consulting services but does not guarantee outcomes. Approval of immigration applications is at the discretion of the respective authorities. Verleap’s liability is limited to the consultation fee paid by the client.
9. Jurisdiction: This agreement is governed by the laws of India and the State of Telangana. Any disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
10. Transparency: Verleap’s agreements are based on trust and clarity. All terms are explained to clients before registration, ensuring informed consent.
This page provides information about the process and conditions for canceling orders or requesting refunds. It should include details about eligibility, timelines, and any applicable fees or charges. For further assistance, please contact us at info@verleap.com. Our representatives will address your concerns promptly.
Sales: info@verleap.com
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